Frequently Asked Questions

Most repairs are completed within 3-5 business days. For liquid damage or complex logic board repairs, this may take slightly longer. After diagnosis, we will give you an estimate of the turnaround time.

Yes, the diagnosis is 100% free and non-binding. We examine your device and send you a quote. Don't agree? We will return your device free of charge.

After filling out the repair form, you will receive the shipping address and instructions by email. Pack your device well (original box or with sufficient protection) and ship it with tracking.

Shipping costs to us are at your expense. After successful repair, we will return your device free of charge via insured shipping.

Yes, you get 90 days warranty on all repairs performed. Should the problem return within this period, we will fix it free of charge.

We do everything we can to preserve your data. With most repairs, your data remains intact. However, we always advise making a backup before sending your device.

In many cases we can recover data, even from devices that no longer boot. Indicate in your request that you need data recovery, and we'll take this into account.

Yes, we specialize in repairing liquid damage. The sooner you send your device to us after the accident, the greater the chance of successful repair.

We use high-quality parts that are comparable in quality to original Apple parts. On request, we can use original parts for certain repairs.

Yes, you can drop off your device by appointment in Utrecht. Contact us to make an appointment.

Yes, we have special rates and conditions for business customers. Check our B2B page or contact us for more information.

If repair is not possible or economically not justifiable, we'll let you know. You pay nothing and we return your device free of charge.